The source of a line issue is not always the machine you suspect. Performance issues can show up as unstable flow, frequent faults, inconsistent output, or recovery issues after a stop.
IPM provides technical support with a system-level view of how equipment, controls, and conveyance work together, backed by technicians certified for FANUC and KUKA robots. This approach helps pinpoint the source of a problem and implement changes that improve uptime in production.
Packaging Line Technical Support Requests
IPM provides remote or onsite support, depending on the issue and what the line requires.
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1. What issues does IPM technical support help resolve?
Common needs include controls troubleshooting, robot programming changes, pallet pattern updates, and diagnosing issues that affect line performance across integrated equipment.
2. Do you provide technical support across multiple OEMs?
Yes. IPM provides technical support across integrated packaging systems, including equipment and controls from multiple OEMs.
3. Do you support FANUC and KUKA robots?
Yes. IPM supports FANUC and KUKA robots with certified technicians.
4. Do you provide remote or onsite technical support?
Yes. Remote support for controls-related issues is available, and onsite support is available when needed.
5. Can IPM support packaging lines even if IPM did not install the equipment?
Yes. IPM can support customers even when IPM did not originally install the equipment.